Network Services Technician

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Type: permanent (Full-time)

Location: Gateshead

Salary: £22K-28K

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Network Services Technician

## About Aspire At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

Our mission: To deliver technology like no other!

About the role:

We are looking for a Network Services Technician to join the Network Services Team. The successful candidate will have excellent organisational skills and be able to manage a diverse workload, whilst building relationships with customers and clients.

As a Network Services Technician, you will assist in the delivery of Network ISP/WAN projects and other networking elements within infrastructure projects. You will also work closely with the Provisioning and Project teams to ensure the successful delivery of projects. Additionally, you will have the opportunity to develop your skills and experience over time to ultimately be involved in all aspects of project delivery including pre-sales support for the Sales department and solution design, all whilst building customer relationships.

Communication with customers will take place over the phone and via email. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing:

  • Building router configurations to the provided specifications. Supporting the delivery of Network ISP/WAN projects. Assisting engineers and consultants with network projects. Working closely with customers to bring network solutions live. Collaborating with technical teams within Aspire to build a solution that meets the customers requirements. Attending customer sites and other Aspire office locations when required to assist with the delivery of projects. Delivering customer connectivity solutions alongside Provisioning and Project teams.

## You will suit the role if you have:

  • Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT roles. A good understanding of general IT technologies. Good communication and documentation skills. A willingness to learn new skills and expand knowledge. A valid UK driving license.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

£22,000 to £28,000 per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

  • Travel benefits including free parking, subsidized travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Head Office.

We offer hybrid working where possible to support work-life balance.

Hours of Work

Full time (37.5 hours per week), Monday to Friday

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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