Northumbrian Water

Northumbrian Water supplies customers with 1,104 megalitres (1.1 billion litres) of water. This water is drawn from reservoirs, rivers, and groundwater sources. It is treated at its works before it is delivered by a network of pipes to homes and businesses.

In the North East of England, where they also provide sewerage services, wastewater is then collected from these properties via the sewerage network and treated at its works before it is returned to the environment as either clean water or sludge, which can be recycled as fertiliser or used to generate energy.

But above all that is its true purpose, the reason for doing what they do. Sustainability is at the core of its purpose. This means protecting and enhancing the environment in everything they do, being the best they can in meeting our customers’ needs and positively impacting the communities where they operate.

Northumbrian Water provides its customers with reliable and affordable water and wastewater services. It makes a positive difference by operating efficiently and investing prudently to maintain a sustainable and resilient business.

The teams at Northumbrian Water Group are committed to delivering what matters to customers, communities, and the environment. Everything the company does is focused on achieving the best possible outcomes for them. These values represent how things are done at Northumbrian Water Group as they strive to become national leaders:

• Customer-focused: Understanding, caring for, and delighting those they serve.
• Results-driven: Playing a part to achieve great outcomes.
• Ethical: Every action has a consequence; think and act with care.
• Innovative: Stay curious; better never stops.
• One team: Everyone is in this together.