Wordnerds is an AI-powered tool for analysing customer feedback. It operates in the realm of Natural Language Processing and aims to connect the capabilities of AI with the valuable insights desired by professionals and customers.


Wordnerds is a customer feedback analysis tool that uses artificial intelligence to formulate text analytics.

Working at the intersection of Natural Language Processing, they work to bridge the gap between what AI can deliver and the insights professionals and customers need.

Analysing millions of survey results, reviews, social posts, emails and webchats, it helps organisations to understand their customers better.

As a growing company, they are proud to be a part of the North East tech scene.

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Employee Benefits



Free on-site parking


Social and training budgets


Pension scheme



Hybrid working & flexible working hours (2-3 days from the office)


Competitive salary


25+ days holiday

How it works

Wordnerds is trusted by several global brands, including M&S, Yahoo!, Sainsbury’s, B&Q and the UK Government.

It works by generating insights for customer experience teams, resulting in:

• Accurate recommendations for insights teams • Improved decision-making for organisations • Refined customer experience

Wordnerds answers many problems for its customers:

• The root causes of issues, so teams can go fix them • Anything they want! Train your own AI classification models in less than 30 minutes

As a SaaS platform, Wordnerds also offers a fully managed service.

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