Service Delivery Manager

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Type: permanent (Full-time)

Location: Newcastle Upon Tyne

Salary: £44K-50K

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Service Delivery Manager

Job overview

If you are a self-starter and have excellent organisational, management and communication skills and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you!

We are looking for a Service Delivery Manager to join our NHS Workforce Recruitment Services team. In this role you will provide clear leadership, be a change champion, and demonstrate flexibility while influencing others to work collaboratively. You will play a key role in creating sustainable improvements in both performance and service delivery for Workforce Recruitment Services.

We have NHSBSA bases in Newcastle Upon Tyne, Wakefield, Fleetwood, Middlebrook and Eastbourne. Your base location would be closest to your home however you'd predominantly work from home with a requirement for occasional travel to Newcastle Upon Tyne (and potentially other locations).

By joining our team you'll be working alongside some of the most passionate and supportive people who are dedicated to making positive changes to support healthcare related recruitment.

What do we offer?

27 days leave (increasing with length of service) and 8 bank holidays Flexible working (we’re happy to discuss options such as compressed hours) Hybrid working (we are currently working largely remotely) Career development Wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts

Main duties of the job

Work with external suppliers and internal departments to ensure performance is delivered against KPI’s Take a lead role managing and delivering day to day activities Demonstrate leadership and management skills and the ability to influence and persuade others to ensure delivery of objectives and strategy Work constructively with colleagues at all levels, internally and externally, Including organisations such as NHS England, NHS Employers and Department of Health and Social Care to ensure NHS Workforce Recruitment Services meets their needs and quickly responds to required changes Monitor factors that may impact NHS Workforce recruitment Services by horizon scanning, trend analysis and research Be a management sponsor at local or national level groups. Creating and owning the structure, project brief and framework. Ensuring that best practice is highlighted and shared Work with the communications lead to ensure we work towards common goals and by provide information for press releases, newsletter articles and NHS Workforce Recruitment Services in-system latest news articles Be aware of policy changes and consider impact of these on NHS Workforce Recruitment Services and work with relevant parties to ensure compliance Provide input for long term plans and activities in line with Corporate Business plans and Strategy. Ensuing progress is made and mitigating and corrective actions are implemented, where required

Working for our organisation

Here at the NHS Business Services Authority (NHSBSA), what we do matters.  

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.  

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.  

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.  

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.  

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.  

 Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.  

We are people connected to care.

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