Cyber Security & Infrastructure Analyst

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Type: permanent

Location: Gateshead

Salary: £28K-36K

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Cyber Security & Infrastructure Analyst

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.

Our mission is to deliver technology like no other.

It is such an exciting time to join us on our journey as we continue to grow and expand!

About the role

As a Cyber Security & Infrastructure Analyst (L1), you will work within our 24/7 team where you will provide rapid response and remediation to customer cyber security alerts and IT issues. 

As part of the 24/7 team, you will work on a shift rotation. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first. 

Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

What you will be doing

When on nightshift, you will be: Monitoring, logging and triaging security and IT alerts and potential cyberthreats.  Monitoring security and IT solutions & tools such as SIEM, EDR and network monitoring.  Identify recurring security issues or technical faults, escalating to the appropriate team for future fault prevention.  Supporting the investigation and remediation of IT and security incidents.  Answer calls from customers relating to issues or incidents.  Collaborate with other analysts to help respond to an incident.  Prepare handover notes for incidents and issues for day shift analysts. 

When on dayshift you will: Focus on your specialism (e.g. cyber security, networks or infrastructure) Provide IT support and act as a point of escalation for the End User and Quick Fix teams.  Triage, investigate and where required, mitigate, and remediate security issues for customers.  Promote best practices within security or IT. Incident Analysis: Conduct thorough analysis of incidents to determine the root cause, extent of impact, and potential vulnerabilities that need to be addressed.  Prepare detailed incident reports, including post-incident analysis and recommendations for improving security controls. 

You will suit the role if you have

A willingness to learn and good attention to detail.  Knowledge of SIEM/AV/EDR.  Prior experience in an IT related background. Awareness of security technologies.  Experience with incident response tools and platforms.  Strong knowledge of cybersecurity concepts, tools, and techniques.  Ability to work well under pressure in high-stress situations.  Strong attention to detail and organization skills. 

The following certifications are advantageous but not essential:  

Microsoft certifications , BTL1, CompTIA Network+, TryHackMe, CompTIA A+, CCNA and eJPT. 

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.


£28,200 - £36,000 (inclusive of 20% shift allowance) (depending on experience)


Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

Travel benefits including free parking, subsidized travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Head Office, with travel as required to meet the needs of the business.

Hours of Work

A shift pattern of 4 days on and 4 days off - with shifts alternating between day and night shift.

Day shift will consist of 8-hour shifts, which are staggered between the below patterns:
7.00 a.m. – 4.00 p.m. 9.00 a.m. – 6.00 p.m 11.00 a.m - 8.00 p.m

Night shift will consist of 11 hour shifts, which are staggered between the below patterns: 6.00 p.m. – 6.00 a.m. 8.00 p.m. – 8.00 a.m. 10.00 p.m – 10.00 a.m.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars. Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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