From Graphic Design to Videographer; this career family will allow you to utilise your creativity and technical skills.
With good attention to detail and a head for numbers you’ll be collecting, analysing, and presenting data to internal and external stakeholders on a range of subjects.
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IT operations is the overarching term for the processes and services administered by an organisation's information technology (IT) department IT operations are responsible for defining the way an organisation manages software and hardware.
Working in User Research & Relationships means you’ll focus on building, managing, and utilising relationships with people, clients, and users at all levels.
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About the Role ● You will work closely with our sales team to deliver Proof of Concept reports for prospective customers and with our Customer Success team analysing customer insight for large, B2C organisations ● You will set up projects in the Wordnerds SaaS platform, formatting customer data for upload, training AI theme categorisations (no experience required, our platform makes training AI easy) ● You will analyse customer data in the platform, find trends, anomalies and matters of interest and visualise the insights—the volume and sentiment of issues over time, feedback trends segmented by metadata etc.—and articulate suggested actions and recommendations in an insight report ● You will attend customer discovery meetings to agree the scope and objectives of the report, subjects of interest and existing hypotheses. ● You will arrange and attend insight playback meetings to present your analysis ● This role involves working extensively with the Wordnerds platform and familiar tools like Microsoft Excel/Google Sheets. Experience of, or an interest in learning to use BI tools like Power BI and Tableau will become more important in time. This is a brilliant role for someone with an interest in data/statistics and growing skills as an analyst.
● Familiarity with qualitative, as well as quantitative, data analysis ● Strong writing and presentational skills ● Comfortable formatting data in Excel/Sheets
● Experience in a Customer Insights role ● Experience in customer-facing environments; comfortable delivering insight playbacks to customers alongside the Customer Success and Sales team ● Experience of, or interest in Power BI or similar
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