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We’re on the hunt for a Senior Client Account Manager to join our team! As an Account Manager at TDS, you will play a key role in fostering and expanding our client relationships. You will be responsible for managing a portfolio of key accounts, ensuring their satisfaction, and identifying opportunities for growth. Your strategic thinking, excellent communication skills, and deep understanding of our services will be crucial in driving client success and contributing to the overall growth of the company.
This is a hybrid role – your time will be split between working from home, visiting client sites and working in our Newcastle office.
Test Driven Solutions is a software consultancy headquartered in Newcastle, UK, with offices in Calgary, Canada, and Wroclaw, Poland. We provide our clients with highly skilled consultants to plug skills gaps, facilitate timely project delivery, and upskill in-house teams.
Working with a wide range of private and public sector clients, including banking, education, gaming, government, broadcasting, healthcare, manufacturing, oil & gas and renewable energy organisations, we pride ourselves on being the best place for consultants to work, learn and grow, both personally and professionally.
Client Relationship Management:
Develop and nurture strong, long-lasting relationships with existing clients
Understand client needs and objectives, and proactively propose solutions to meet them
Serve as the main point of contact for clients, addressing any inquiries or concerns promptly and effectively
Account Growth and Retention:
Develop account strategies, identifying opportunities for account expansion and upselling based on client needs and our service offerings.
Drive growth, innovation, and continuous service improvement as part of BAU delivery
Maintain a close awareness of client challenges and bottlenecks and leverage your network back to TDS to bring the clients new propositions to assist them in developing their business
Monitor client satisfaction and take proactive steps to ensure high levels of retention
Negotiate contract renewals and upsell/add-on opportunities
Recruit new Partners and conduct promotional activity
Market and Industry Knowledge:
Stay updated on industry trends, emerging technologies, and competitors to provide valuable insights to clients
Leverage market knowledge to anticipate client needs and position TDS as a trusted advisor
Analysis & Reporting:
Track and analyze key account metrics, providing regular reports on account performance and progress towards targets
Manage engagement finances
3+ years of Account Manager experience in IT Consultancy
Demonstrated ability to multi-task across a wide range of accounts
Effective communicator, resourceful, action-oriented and collaborative
Ability to operate effectively in a fast-paced, entrepreneurial young company
Commercial understanding and awareness including knowledge of fee structures and commercial terms
Demonstrated ability to present to technical and non-technical audiences, ability to handle objections
Comfortable and experienced working with all levels of professionals both internally and externally
Large client delivery experience (as a consultant) e.g FTSE 100, Central Government a plus
Good knowledge of software engineering would be advantageous
Successful applicants to this role will receive all the benefits of working at TDS.
These include:
Competitive Salary
25 days holiday + Bank Holidays
Hybrid Working and flexible working hours
Contributory Pension Scheme & Salary Sacrifice
Progression opportunities
Discretionary Bonus Scheme
BUPA Healthcare
Perkbox Benefits/Discount Scheme
Quayside Office Location
Macbook provided
Monthly Social Events
Company Away Weekend
Relocation opportunities after 1 years service (Canada)
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