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Working in User Research & Relationships means you’ll focus on building, managing, and utilising relationships with people, clients, and users at all levels.
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We’ve a great new opportunity to become our Digital Product Analyst. You’ll be working on our customer facing websites and apps, supporting strategic digital propositions, helping us to deliver exceptional customer experiences and achieve our goalsbusiness objectives. You’ll be working closely with the Digital Experience Manager to define, validate and elaborate requirements, along with promoting a user-centred approach to product development and supporting the process , using valuable insight of business processescustomer journeys, data and systems analysis.
You’ll be responsible for our Digital product definition, elaborate requirements and establish measurement approaches for the target solution, through driving and owning the definition of requirements, with the digital and development teams including research and design functions, to create user stories that meet the definition of ready for development.
We’re looking for you to be our expert in customer desirability to inform and shape a best-in-class digital experience, along with engaging with stakeholders to seek answers and convey complex ideas, requiring a natural curiosity as well as being able to identify and consult with peers, colleagues and process specialists. You’ll provide the right level of detail on requirements to facilitate estimation.
You’ll be working with the product teams and business to understand high level requirements, taking an active role in understanding problems or opportunities and business drivers, long with providing sufficient detail within the high-level requirements to facilitate initial estimation and sizing.
You’ll be simplifying and improving the customer experience and making sure that our digital products provide an unrivalled experience for all our customers’ needs.
This is a fantastic opportunity for an innovative digital specialist to join our Digital Experience team and have a significant impact on our customer journeys when using our digital products.
With your customer and digital expertise, you’ll be able to support your team in taking customers through a journey of discovery, design and validation.
You’ll have great experience of writing user stories, as well as functional and technical requirements for digital services. It would be great if you had experience of business or process analysisservice design, along with Agile ways of working, ideally within a Scrum/Kanban delivery team.
We’re looking for you toIdea;lly, you will have proven experience in using and setting up digital analytics tools is ideal. Also being able to build solid working relationships with peers and senior leadership is key to being a success.
You’ll have great problem solving and strategic thinking skills while leveraging insight and other sources of information to build business intelligence, along with the ability to work on your own initiative, setting priorities and working to defined deadlines.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here’s just a few of them:
Enhanced maternity pay Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve Company pension scheme Digital GP Award winning wellbeing website Employee Assistance Programme Life assurance Qualification loans Professional subscription Buy and sell annual leave Discounts and cashback offers
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
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