Job Description

About the Role

Every day is different within the Mortgage Operations function, ultimately, your responsibilities include answering a range of mortgage related queries from both direct customers and our intermediary channel via, telephone, webchat and email. In practice this means delivering an excellent customer experience to our mortgage customers.

We’d love to add some new recruits to the team who are keen to rise to a challenge and who aren't afraid to share ideas. You’ll be fully supported in developing your skills through training, coaching and ongoing development.

We are a close knit team that share ideas, provide support and we’re always happy to share a problem and provide a sounding board.

We love a good chat, meaning you’ll quickly be brought up to speed on the daily operations of the Mortgage Contact Centre and the wider Mortgage Operations function.

This role is 35hrs full time with rotational shifts between 8am - 6pm Monday to Friday with no weekends!

About You

To fit into our team you’ll need to be able to demonstrate a strong customer service and engagement ethic. Attention to detail and accuracy is also a key requirement as well as clear and concise written and spoken communication skills. Our team works closely together to ensure we provide the best possible service to our customers, so you’ll be happy contributing to this common goal. You’ll be customer focused, putting them at the heart of everything you do.

About Us

Life in Mortgage Operations is varied and we’ve created an engaging, fun environment where everyone's ideas and contributions are valued. As our customers are at the heart of this operation, we continually strive to improve the way we work and the customer experience we deliver. We are responsible for resolving mortgage related queries from a range of customers, from those looking to buy their first property to those who have had a mortgage with the Society for a number of years.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

A 35-hour weekly contract + flexible working options 25 days holiday each year plus bank holidays (increasing with length of service) Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance Colleague mortgage scheme and access to our financial advisors
Pension scheme – up to 9% employers’ contribution Life assurance (4x salary) and income protection Access to a range of wellbeing benefits, including medicash scheme Electric car salary sacrifice scheme Cycle to Work scheme Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood An extra day’s holiday for your birthday The option to buy and sell holidays Two paid volunteering days each year A broad range of learning and development opportunities Access to a range of high street and online discounts Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide A wide range of recognition initiatives to recognise and reward great performance Hybrid working Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk