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Working in User Research & Relationships means you’ll focus on building, managing, and utilising relationships with people, clients, and users at all levels.
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At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
We are looking for a 2nd Line Network Support Engineer with a strong technical background and passion for problem solving to join our Network Support team.
Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first. You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line Networks Support Engineers. This could involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work.
Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non-experts can understand.
Efficiency is also important to succeed, as you will be managing a diverse workload.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
Providing day-to-day IT support for a large and diverse customer base through remote diagnosis, troubleshooting and resolving tickets in relation to issues with the following:
· Working towards or completion of CCNA / Obtained CCNA · Understanding of working with Cisco routers and switches · Experience working with firewalls (e.g. Cisco ASA / Palo Alto / Fortinet etc.) · Good communication and documentation skills · Understanding of IP routing protocols including OSPF and BGP
An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful.
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
£28,000 to £36,000 per annum (depending on experience)
Here at Aspire, we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can! · Travel benefits including free parking, subsidized travel passes and much more! · Health Cash Plan · Cycle to Work Scheme · Network Benefits · Employee Assistance Program · Enhanced Annual Leave Entitlement (increasing with length of service) · Enhanced Maternity, Paternity and Parental Schemes · Enhanced Pension Scheme · Tech Purchase Scheme · Electric Vehicle Salary Sacrifice Scheme · Employee referral scheme · New business referral scheme · Discounted Gym Membership · Life Assurance and Critical Illness cover
You will be based at Aspire’s Gateshead head office with travel as required.
Full time (37.5 hours per week), Monday to Friday
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone’s calendars.
Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you’re looking for in your next role.
Successful candidates will be invited to an interview with the Hiring Manager.
If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
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