Service Designer

Service Designer

Service Designers are responsible for designing an engaging user journey across a specific service. Working as part of a wider team this role takes a combination of skills to ensure that the service they are working on (which can vary from a simple user interface journey to a complex process driven software) is user friendly while still meeting the strategic and technical needs of the business.

Service Designers usually work in an agile methodology and communicate between technical and non-technical teams and departments. They need to have strong collaborative work and communicate complex technical information to non-technical audiences while advocating on behalf of teams and users.

They use evidence and context based design to visual and articulate complex problems while keeping updated on available technology and user behaviour and balancing this with commercial and budgetary requirements.

Key skills

The technical skills needed for Service Design roles include an understanding of agile methodology, basic coding to prototype and the ability react to emerging technology.

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Service Designer FAQs

What is the average salary for a service designer?

The average salary for a service designer in the North East in 2022 was £44,022.

Do I need a degree to become a service designer?

Although the understanding gained in a relevant degree would be a great starting point for a service designer role there are a wealth of opportunities available to train outside of this including online courses which could allow you to start your career without a degree.

What progression opportunities are available from a role as a service designer?

Working as a service designer could allow you to progress to a range of roles which could include expanding your skills to include more technical elements or to manage teams or departments.

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