From Graphic Design to Videographer; this career family will allow you to utilise your creativity and technical skills.
With good attention to detail and a head for numbers you’ll be collecting, analysing, and presenting data to internal and external stakeholders on a range of subjects.
Digital communication involves the use of online tools like email, social media messaging and texting to reach other individuals or a specific audience in order to share a message.
Working in Technology Solutions gives you the opportunity to be involved in conceiving, designing, programming, and testing frameworks and applications used by businesses and end users at all levels.
IT operations is the overarching term for the processes and services administered by an organisation's information technology (IT) department IT operations are responsible for defining the way an organisation manages software and hardware.
Working in User Research & Relationships means you’ll focus on building, managing, and utilising relationships with people, clients, and users at all levels.
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An IT Helpdesk Engineer is responsible for providing both simple and technical fixes to faults logged by users. They may work internally as part of an in-house IT team or externally as part of a managed service provider. Depending on the size of team and the systems being supported this role may involve providing first line support to fix simple system faults through to providing complex solutions via a second- or third-line role.
Tickets and faults may be logged via phone call or virtually so strong communication skills are needed. To succeed in this role requires a high level of problem-solving as well as the ability to multi-task whole often working in a fast paced environment.
The technical skills needed for this role will vary but will usually involve a strong knowledge of operating systems and networking.
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The average salary for an IT helpdesk engineer in the North East in 2022 was £25,900.
If you begin your career in an IT helpdesk engineer role then there are a number of opportunities you could choose to follow to progress your career. You could choose to develop your technical knowledge and progress your skills into a more specialist role such as a network or cloud engineer or you may prefer to stay in a helpdesk environment and progress to a helpdesk manager role.
Most IT helpdesk engineer roles wont require a degree as an entry requirement and will focus instead on your technical and communication skills as well as your previous experience or understanding of the systems being supported.
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