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What Does a User Researcher (UX) Do?

A User Researcher is an in-demand role. In this role, you will be required to delve into the minds of users, deciphering their behaviours, preferences and needs to shape the products we interact with daily. Let's explore what a User Researcher does.

What Does a User Researcher (UX) Do?


Tech Talent Engine


User Experience (UX) is a term that is being widely used in the tech sector. At the heart of delivering exceptional user experience lies the role of a User Researcher.

In this role, you will be required to delve into the minds of users, deciphering their behaviours, preferences and needs to shape the products we interact with daily.

This demand to understand the user's behaviour is becoming increasingly popular and, as a result, User Researchers are in high demand.

Let’s discuss what a User Researcher (UX) does.

What is a User Researcher?

User Researchers collect, analyse and test data to design websites, software and applications based on user needs.

Like many other roles, responsibilities vary based on the organisation's goals. In general, the key responsibilities of a User Researcher involve:

  • Planning and designing sessions for User Research testing: User Researchers collaborate closely with cross-functional teams, including designers, developers, and product managers to define the research objectives.
  • Selecting Research Methods: User Researchers employ a range of qualitative and quantitative methods to gather data. This can include user interviews, surveys, usability testing, A/B testing, ethnographic studies and more.
  • Understanding of user motivations: This can involve creating user personas, which are fictional representations of different user segments based on collected data.
  • Presenting user insights to project stakeholders: A User Researcher is often required to present the data to project stakeholders to sway decision-making.

What skills do you need to be a User Researcher?

Being a user researcher involves a mix of skills that revolves around understanding the user behaviours, needs and preferences. Although technical skills are essential, soft skills such as communication and empathy are equally as important.

Here are some key skills that are important for a user researcher:

  • Empathy: User researchers spend a lot of time putting themselves in the shoes of others, so empathy is a key requirement.
  • Communication: Strong communication skills are essential to effectively interact with users, stakeholders, and the design/ development teams.
  • Problem-solving: User researchers often encounter unexpected challenges during research, so the ability to adapt and find creative solutions is crucial.
  • Time management: Balancing multiple projects and timelines requires effective time management skills.
  • Attention to detail: User researchers need to pay close attention to detail during user research activities to ensure accuracy and reliability.

Why User Research Matters

User Researchers are a key aspect of a team, ensuring that the final product aligns with a user’s needs and desires.

When products are designed with a deep understanding of user behaviour and preferences, the result is an experience that resonates with users, leading to higher satisfaction and engagement, ultimately, leading to more sales.

Additionally, understanding user needs and pain points often uncovers opportunities for innovation. User Researchers identify gaps in the user experience that can lead to creative solutions.

For example, you might find that 50% of visitors to your website click the ‘about’ button rather than the ‘shop more’ button. These insights are extremely valuable, allowing you to cater your website and marketing approach.

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Start your journey in UX

If you enjoy working with people and understanding their motivations, then a career in user research could be a great career pathway for you.

No day is the same in this field, as you’ll be expected to focus on building, managing and utilising relationships with people, clients, and users at all levels.

Tech Talent Engine can help you navigate this dynamic sector and help you find a job, network with employers and access upskilling opportunities.

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