From Graphic Design to Videographer; this career family will allow you to utilise your creativity and technical skills.
With good attention to detail and a head for numbers you’ll be collecting, analysing, and presenting data to internal and external stakeholders on a range of subjects.
Digital communication involves the use of online tools like email, social media messaging and texting to reach other individuals or a specific audience in order to share a message.
Working in Technology Solutions gives you the opportunity to be involved in conceiving, designing, programming, and testing frameworks and applications used by businesses and end users at all levels.
IT operations is the overarching term for the processes and services administered by an organisation's information technology (IT) department IT operations are responsible for defining the way an organisation manages software and hardware.
Working in User Research & Relationships means you’ll focus on building, managing, and utilising relationships with people, clients, and users at all levels.
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A Customer Service Advisor is a professional who works directly with customers to address their inquiries, provide support, and ensure their satisfaction with a product, service, or company. They are responsible for delivering excellent customer service and resolving customer issues in a timely and effective manner.
The responsibilities of a Customer Service Advisor typically include:
To excel in their role, Customer Service Advisors need excellent communication and interpersonal skills, patience, empathy, problem-solving abilities, and the ability to work effectively under pressure. They should have a good knowledge of the products or services they support and be proficient in using customer service software or systems.
Whatever level you're starting from there are training options available to help start.
The North East offers some of the fastest-growing technology companies in the UK, providing more than 1,300 jobs for people in the region.
Pair up with an expert in the field and get a mentor to help you navigate the current climate.
The average salary for a Customer Service Advisor can vary depending on factors such as experience, industry, company size, and the specific responsibilities of the role. It's important to note that salary ranges can change over time due to various factors, including economic conditions and demand for customer service advisors in the region.
The average annual salary for a Customer Service Advisor ranges between £18,000 and £26,000. However, it's crucial to consider that salaries can vary based on location within the country, and the cost of living in North East England may differ from other regions.
Additionally, factors such as the level of experience, industry specialization, and the size and nature of the organization can influence salary levels.
It's worth noting that some organizations may also offer additional benefits and incentives, such as performance bonuses or commission structures, which can impact the overall compensation package.
In most cases, a degree is not a strict requirement to become a Customer Service Advisor. Many organizations prioritize relevant skills, experience, and a customer-oriented mindset when hiring for customer service roles. While having a degree can be beneficial, particularly in certain industries or for higher-level positions, it is possible to enter the field without a degree.
Practical experience, customer service skills, and a customer-focused mindset are often valued equally or even more highly than formal education in customer service roles.
Ultimately, gaining experience through internships, entry-level positions, or relevant training programs can help you develop the necessary skills and knowledge to succeed as a Customer Service Advisor.
A career as a Customer Service Advisor offers various progression opportunities based on an individual's skills, experience, and aspirations. Here are some common paths for advancement and career progression in customer service:
These are just a few examples of the potential progression opportunities for Customer Service Advisors. Continuous learning, seeking professional development opportunities, and staying updated with industry trends can greatly contribute to career growth in customer service.
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