Account Manager

Account Manager

Account Managers are responsible for managing relationships between a business and their clients. They work to manage a range of client accounts and focus on maintaining high levels of client satisfaction as well as encouraging further sales opportunities when appropriate.

An Account Manager will have excellent interpersonal and communication skills alongside the ability to build trust and use active listening skills to manage and identify client needs. They’ll need the ability to understand the relevance of all their clients from a strategic perspective and maintain a thorough understanding of their products. Although they often work closely with sales and business development functions, account managers are connected with clients once an initial sale is completed and therefore have a strong emphasis on client retention and satisfaction rather than selling new products.

Key skills

The key skills needed for Account Manager roles tend to be focussed on communication and relationship building as well as the ability to relate client needs to the products offered by their company. Being able to balance competing priorities and manage a varied workload is also key to success as they’ll be working with a range of clients who have differing needs and deadlines at any one time.

In terms of technical skills required for these roles the most common will be the ability to use CRM (Customer Relationship Management) software to keep track of client accounts and interactions as well as good general IT skills to communicate and manage relationships virtually.

You may also be interested in

Customer Experience Specialist

£22K-24K

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other.

Delivery Coordinator

£22K-26K

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

Delivery Lead

 

We’re not like the rest. We’re true innovators, and we’re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler.

Technical Delivery Lead

 

The bank that’s leading the fintech charge! We’re not like the rest. We’re true innovators, and we’re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank.

Senior Tracking Implementation Analyst

 

We are Product Data team, sitting inside the BBC’s digital and online products area called Product Group. Our digital products include some of the UK’s most popular online services such as BBC iPlayer, BBC Sounds, BBC News and BBC Bitesize.

Technical Project Manager

£53K-61K

The BBC Tech & Product Team has undertaken an ambitious project: the complete reconstruction of the BBC Online platform.

AI Specialist

 

Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.

Graduate Programme

 

The DXC Graduate Programme is designed for talented, passionate graduates who are looking to join an agile world leader and are ready to deliver the best solutions to transform businesses in the new digital world.

Senior Delivery Manager

 

hedgehog lab is a global technology consultancy and we are on a growth trajectory. We are looking for a Senior Delivery Manager who can help us deliver great products & digital solutions to our customers across the globe.

Product Owner

£34K-39K

Inflo is a fast-paced, agile, and rapidly scaling technology company, founded in 2015. Since founding, we have established Inflo as an innovative and impactful tech business, securing a global customer base of high-profile accounting firms.​

Scrum Master

 

The Scrum Master role will join our newly formed Software Delivery team, initially working within a single squad. The scrum master will facilitate and champion agile software development processes across the squad through coaching and mentoring the squad.

Graduate Product Manager

£25K

As a Product Manager Graduate Trainee, your journey will equip you with the knowledge, skills and behaviours to become a fully-fledged Product Manager.

Project Manager (9 Month FTC)

£37K-51K

We are looking for an experienced Project Manager on a 9 month fixed term basis to help deliver the Society’s programme of change, in particular supporting the launch and growth of a new area of the business.

Delivery Manager

 

The Delivery Manager is a key role within the Platform department in the Tech team at tombola. This role will provide critical support across our 8 product delivery teams, working to support them in removing cross team blockers to ensure efficient delivery

Product Management Lead

 

As part of the investment we are making in our Product and Tech structure to position us for future growth, with the creation of a Product Function, the Product Management Lead - Platform Engineering is a newly created role at tombola.

Product Manager

 

We are looking for a Product manager to join our team. If you’re not currently a product manager then please keep reading. You might be a product manager and just not know it yet.

Microsoft Dynamics 365 Managed Services Consultant

 

Version 1 has celebrated over 27 years in the IT industry and we continue to be trusted by global brands to deliver IT solutions that drive customer success.

New Business Executive

 

VOVO Digital is a web design, software development and Marketing company powered by innovative thinking. Focused on problem-solving now, to save you time in the future.

Interested in more roles?

View all

If you're ready to start your journey there's some great options available to help you upskill

Whatever level you're starting from there are training options available to help start.

The North East offers some of the fastest-growing technology companies in the UK, providing more than 1,300 jobs for people in the region.

Pair up with an expert in the field and get a mentor to help you navigate the current climate.

Other User Research and Relationship Roles

Account Manager FAQs

Do I need a degree to become an account manager?

Although a degree in a relevant subject would be a good starting point account management roles will usually focus more on your communication and interpersonal skills as well as any relevant experience you may have.

Do I need a degree to become an account manager?

Although a degree in a relevant subject would be a good starting point account management roles will usually focus more on your communication and interpersonal skills as well as any relevant experience you may have.

What progression opportunities are available from a role as an account manager?

Working as an account manager could allow you to progress to a range of roles which could include expanding your skills to include more technical elements or to manage teams or departments.

Join the Tech Talent Engine to create your profile and recieve job notifications

Join today

Sign up to our newsletter

By submitting your information you agree to the Terms & ConditionsTerms & Conditions and Privacy PolicyPrivacy Policy

© 2024 techtalentengine. All Rights Reserved.