From Graphic Design to Videographer; this career family will allow you to utilise your creativity and technical skills.
With good attention to detail and a head for numbers you’ll be collecting, analysing, and presenting data to internal and external stakeholders on a range of subjects.
Digital communication involves the use of online tools like email, social media messaging and texting to reach other individuals or a specific audience in order to share a message.
Working in Technology Solutions gives you the opportunity to be involved in conceiving, designing, programming, and testing frameworks and applications used by businesses and end users at all levels.
IT operations is the overarching term for the processes and services administered by an organisation's information technology (IT) department IT operations are responsible for defining the way an organisation manages software and hardware.
Working in User Research & Relationships means you’ll focus on building, managing, and utilising relationships with people, clients, and users at all levels.
Take our skills quiz and be matched to a digital role
Go back to main menu
Take our skills quiz and be matched to a digital role
Account Manager
Account Manager
Account Managers are responsible for managing relationships between a business and their clients. They work to manage a range of client accounts and focus on maintaining high levels of client satisfaction as well as encouraging further sales opportunities when appropriate.
An Account Manager will have excellent interpersonal and communication skills alongside the ability to build trust and use active listening skills to manage and identify client needs. They’ll need the ability to understand the relevance of all their clients from a strategic perspective and maintain a thorough understanding of their products. Although they often work closely with sales and business development functions, account managers are connected with clients once an initial sale is completed and therefore have a strong emphasis on client retention and satisfaction rather than selling new products.
Key skills
The key skills needed for Account Manager roles tend to be focussed on communication and relationship building as well as the ability to relate client needs to the products offered by their company. Being able to balance competing priorities and manage a varied workload is also key to success as they’ll be working with a range of clients who have differing needs and deadlines at any one time.
In terms of technical skills required for these roles the most common will be the ability to use CRM (Customer Relationship Management) software to keep track of client accounts and interactions as well as good general IT skills to communicate and manage relationships virtually.
You may also be interested in
If you're ready to start your journey there's some great options available to help you upskill
Whatever level you're starting from there are training options available to help start.
The North East offers some of the fastest-growing technology companies in the UK, providing more than 1,300 jobs for people in the region.
Pair up with an expert in the field and get a mentor to help you navigate the current climate.
Other User Research and Relationship Roles
Account Manager FAQs
Do I need a degree to become an account manager?
Although a degree in a relevant subject would be a good starting point account management roles will usually focus more on your communication and interpersonal skills as well as any relevant experience you may have.
Do I need a degree to become an account manager?
Although a degree in a relevant subject would be a good starting point account management roles will usually focus more on your communication and interpersonal skills as well as any relevant experience you may have.
What progression opportunities are available from a role as an account manager?
Working as an account manager could allow you to progress to a range of roles which could include expanding your skills to include more technical elements or to manage teams or departments.
Related Insights
Join the Tech Talent Engine to create your profile and recieve job notifications
Whether you're looking for your next digital role or looking for talent we can support you.
© 2024 techtalentengine. All Rights Reserved.